We do accept goods back at Oway on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.
Sometimes manufacturers will apply a security seal. If this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
Innovation Way, Tomlinson Business Park
Derby, DE65 5BU
We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.
When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.
*Please note that all orders must be returned to us within 30 days of purchase.